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SoSafe Partner Support
SoSafe Partner Platform

SoSafe Partner Platform

Welcome to the SoSafe Partner Platform Support Hub! The SoSafe Partner Platform is designed for our Managed Service Provider (MSP) partners to seamlessly onboard and manage cybersecurity awareness training for clients with up to 250 employees.

Articles

SoSafe Partner Platform
Getting started: activate your SoSafe Partner Platform access
How to create a new client
How to set up a new client
How to manage an NFR client
How to manage clients

User management

How to manage users
How to manually manage users
How to automatically manage users
Users cannot access E-Learning
How to manage analytics viewer users
How to manage client admins

Articles 2

E-Learning access for end users
How to manage Phishing Simulation trainings
How to set up Phishing Simulation trainings
How to manage E-Learning trainings
How to set up E-Learning trainings

Whitelisting

whitelisting guide
Microsoft 365 IP-based whitelisting
Microsoft 365 DMI whitelisting
Microsoft 365 additional configurations
Google Workspace IP-based whitelisting
Google Workspace DMI whitelisting

Articles 3

Managing partner admin accounts
How to manage client subscriptions & licenses
Frequently Asked Questions (FAQ) - Partner Platform

Training Analytics

Awareness training Analytics

Core E-Learning metrics

Core E-Learning metrics
E-Learning registration metric
E-Learning on track metric
E-Learning completion score metric
E-Learning completion rate metric

Simulation metrics

Simulation dispatch rate metrics
Simulation user metrics
Simulation click rate metrics
Simulation overview over time metrics
Simulation overview metrics

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