User rating
Definition
This shows the mean Phishing Simulation user rating for all users. Users can rate the Phishing Simulation experience out of five stars. The five star display rounds to the nearest star. The metric also displays the total count of ratings received.
Regardless of which Phishing Simulations are selected, this metric always shows all user ratings for the client.
Impact
This gives a good indication of how happy your employees are with your Phishing Simulation. Users sometimes react negatively to getting “caught” or if they feel like they are getting tested and evaluated. We recommend positive communication alongside a zero-blame culture.
User agent metrics
Definition
User agent metrics break down click counts in a Phishing Simulation by data provided by the user’s browser. The pie charts show the overall percentage of the whole, but counts and specific percentages can be viewed via the tooltip by hovering on a pie chart category.
When six or fewer categories are present, all are shown. When more than six categories are present, only the five highest count categories are shown. Others are grouped as “Other” but the overall count is shown in the middle of the chart.
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Click count broken down by browser
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Click count broken down by operating system
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Click count broken down by browser version within each browser. One card is shown for each browser, with up to three cards on each row
Impact
This information can be useful to find out whether outdated browser versions are still in use across your organization.
User overview table
The user overview table provides a set of user-specific metrics for each invited user in the Phishing Simulation. The table is available if Individual reporting is enabled, and it can only be viewed for a single campaign.
|
Column |
Description |
|---|---|
|
Name |
User’s first and last name |
|
|
User’s email |
|
Emails sent |
Count of emails sent to the user |
|
Click rate |
User’s individual click count. Not rate as stated in the title. |
|
Open rate |
User’s individual open count. Not rate as stated in the title. |
|
Interaction rate |
User’s individual interaction count. Not rate as stated in the title. |
|
Learning rate |
User’s individual learning count. Not rate as stated in the title. |
|
Reply rate |
User’s individual reply count. Not rate as stated in the title. |